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Terms & Conditions

Terms and Conditions

PLEASE READ THE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING AN ORDER
FROM DACTYL PUBLISHING LIMITED AND RETAIN A COPY OF THEM AND YOUR ORDER FOR
FUTURE REFERENCE. BY CONTINUING WITH A PURCHASE IT IS DEEMED THAT YOU HAVE
READ, UNDERSTOOD AND AGREE TO THESE TERMS AND CONDITIONS.

 

Terms

The terms of sale set out here apply to goods supplied by Dactyl Publishing Limited, ordered from the
Dactyl Publishing Limited website shop at shop.dactylpublishing.com. Dactyl Publishing Limited
reserves the right to change these Terms and Conditions without notice to you in relation to future
sales. These terms do not create any rights to any parties other than the purchaser.

 

Orders and Prices

Dactyl Publishing Limited use Sage Pay as their online purchasing system. All prices are shown in UK
pounds sterling and include VAT and delivery.

The description and price of goods will be as shown on the website at the time you place your order.
Every effort will be made to ensure that prices shown on the website are accurate at the time of
purchase. If an error is discovered prior to despatch of your order, Dactyl Publishing Limited will
inform you as soon as possible and offer you the option of reconfirming your order at the correct price
or cancelling your order.

Orders of goods shown on the website can also be placed by telephone, fax or email.

Dactyl Publishing Limited currently do not have the ability to supply goods to destinations other than
the UK via the website.

Dactyl Publishing Limited is under no obligation to accept any order.

 

Delivery

All delivery times quoted on the Dactyl Publishing Limited website are estimates based on availability,
normal processing and delivery times.

Goods ordered will be delivered to the address given when the order was placed, subject to receipt of
an order confirmation email.

If Dactyl Publishing Limited are unable to deliver your order within 30 days of final approval from
school, we will inform you as soon as possible and you will be entitled to cancel the order and obtain
a full refund that will be paid to the credit or debit card with which you originally paid for your order.

Dactyl Publishing Limited is not liable for any loss or damage suffered by you through any
unavoidable delay in delivery of an order. Dactyl Publishing Limited is not liable for any damage which
occurs to an order after a delivery has been made.

 

Payment Security & Payment Terms

Dactyl Publishing Limited uses Sage Pay to collect and process transaction information. Please refer
to the Sage Pay website for details of the security policy, www.sagepay.co.uk/policies

Dactyl Publishing Limited is not liable for any unauthorised access to information supplied by you.

Dactyl Publishing Limited does not disclose buyer’s information to third parties. Please see our
privacy statement for further details.

For goods which are bought on account, our standard payment terms are 30 days end of month.

 

Returns & Refunds

Occasionally we know you may want to return items and by law you have the right to cancel the
purchase of most items within 14 days of receipt without giving any reason. Please refer to ‘What You
Can’t Send Back’ for items that cannot be cancelled or refunded.

You also have statutory rights where goods are not as described, not fit for purpose or not of
satisfactory quality.

You are responsible for returning the item within 14 calendar days of cancelling and refunds will be
paid within 14 calendar days after returning the goods, or receipt of evidence that they were returned.

If you return a defective, damaged or incorrect item, you’ll be refunded for postage and packaging for
delivery of the item to you.

Dactyl Publishing Limited accept no responsibility for goods damaged or lost in transit.

In all cases, please contact Dactyl Publishing Limited within 14 days of receipt of goods by telephone,
email or by using the Returns Form on our website.

 

What You Can’t Send Back

Some items are non-cancellable and non-refundable. Anything that has been made to your specific
requirements (e.g. bespoke cover reading records), is decorated (e.g. school hoodies) or otherwise
can’t be resold due to a bespoke element, cannot be cancelled or refunded.

 

 

 



Important Notice


On 9th October 2019 the Made for Education brand became part of Dactyl Publishing Ltd.


Please note that our contact details have not changed: Phone: 0845 200 2909, Email: [email protected]


We will update this website in preparation for the 2020-21 planner season, but please be assured that our service will continue as normal.


If you are an existing customer, we will be in touch soon and please contact us if you need top-ups or any further information.


We look forward to working with you!

all

Why choose Made for Education?

The academic planners arrived yesterday, and we are delighted with them! Thank you so much for all your help!

Corpus Christi Catholic High School

Super service, always someone on the end of a phone, quality product for a bespoke planner.

Brockington College

Our new books have just arrived and they are fantastic. Thank you so much for your help throughout this process and I will certainly be ordering more when these run out!

Vocosa Music

Quick to complete, with easy to follow steps & options. Staff were polite & friendly and handled my query efficiently.

Morley Place Junior School

Nice and easy to use. Fast, efficient, reliable service. This was by far the cheapest I could find on line.

Saddleworth School

Fantastic. Definitely using you next year.

Mount House School

Just to let you know we have received our Sixth Form planners, they are amazing, thank you so much!

Pennistone Grammar School